Dayton, OH - Full Time - Posted October 15, 2024
We are seeking a Computer Support Technician. This position is a full-time, on-site position with normal first shift hours. Creek Technologies is a fast-growing tech company with multiple contracts nation-wide and opportunities for growth.
Level 1, Initial Contact and First Touch Resolution: Accepting calls from customers and resolving issues by phone, generate incident reports (trouble ticket) describing the problem, being sure to note pertinent user information (e.g., location or asset), providing initial troubleshooting to resolve the issue, if possible, either by walking the customer through the problem or by taking control of their desktop remotely
Level 2, Detailed or Remote Resolution: A service desk Computer Support Technician works incidents not resolved at Level 1 Enterprise Service Desk by using detailed problem analysis and remote management techniques to resolve the incidents. A NCC service desk CST also supports customer walk-ins including Common Access Card (CAC) Personal Identifiable Number (PIN) resets, NIPRNet/SIPRNet account resets and VIP service requests
Level 3, Touch Labor: This position works the issues not resolved at Level 2 or may require further troubleshooting or hands-on support. If necessary, a CST will be dispatched to the user’s location.
At any point in these three (3) Levels, technicians are empowered to route a ticket to Tier 2
(Required) Certification: CompTIA Security+ ce (or better)
(Preferred) Experience using SharePoint
(Preferred) Familiar with ServiceNow
GED Required
Experience: 1-3 years’ experience or more preferred
Must possess the ability to obtain a DoD Secret Security Clearance
Commensurate with education and experience.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
Creek Technologies Company is proud to be an equal opportunity emploter that is committed to diversity and inclusion in the workplace. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.