Perform system-level configuration of products including determination of hardware, OS, and other platform specification. Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi-shift operations. Contract lead’s resume shall reflect a minimum of 6 years’ supervisory experience. Help Desk Lea monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations. The Help Desk Lead will utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance. Required to support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools. Help Desk Lead must be able to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS active Directory Administration.
Education: Bachelor’s Degree
Certifications: DoD 8570.01-M IAT Level Two (Security + or higher)
Computing Environment Certification (MCDSR, MCITP EDST, MCITP EDA, MCITP SA, MCITP EA, MCM, MCA: MS Windows sever: Directory, Windows EP, MCSA 2003, MCSE 2003, MCSA: WS2012, MCSE: WS2012 Windows 8 MCSA: Windows 7, MCSA: Windows 8, MCSA: WS2008, MCSM, Windows 10)
Security Clearance: Secret
Years of experience: 10 years IT Experience, 6 years of IT supervisory experience